HELP

Frequently asked questions.

Where do I get my GMT tracking number?

The seller or Global Max Transport provides the tracking number after a shipment is registered.

Does the map show live GPS?

The standard tracker shows recorded route progress and checkpoints. Continuous GPS requires a connected carrier, driver app, GPS unit or telematics feed.

Can I track shipments outside the United States?

Yes. The location database and tracking workflow support the United States, Canada, the United Kingdom and Australia.

Can other stores create tracking numbers?

Yes. External stores can use the protected integration API to create shipments and add tracking events.

What if my number is not found?

Check the number for typing errors and contact the seller or Global Max Transport support if the issue continues.